Our Call Management Software delivers a class leading range of software based applications that deliver real business benefits.
By providing you with real-time, accurate data and analysis on system, department and user call activity your business can make
informed decisions on resource allocation in order to :

	Create greater staff efficiency
	Manage and improve the running of your call centre operation
	Identify opportunities for cost reduction
	Deliver more effective services to customers
	Maximise the return on your existing and future IT investments

Our CMS is available in three distinct software packages, allowing you to select the most appropriate and cost-effective solution
to meet your individual requirements:

CMS
Provides a complete call logging and reporting solution with advanced features, such as system statistics reports delivered
via e-mail. Exploiting historical data to identify core trends in call traffic and resource usage CMS is an extremely effective
entry-level application for single site, single user working.

CMS ACD
Takes your solution one step further, introducing enhanced functionality for informal call centre environments. Utilising your
Samsung system’s ACD data to present ACD Group statistics and Traffic reports in graphical format and in real-time on PC
wallboards. Your business will benefit from a greater depth of analysis on staff and departmental resources.
In particular, CMS ACD can monitor the performance of individual or groups of agents in order to analyse their availability,
punctuality, activity levels and productivity. CMS ACD is also designed for single site, single user solutions.

CMS ACD PROFESSIONAL
ACD professional edition enables individual and multi user management with a suite of features, functionality and the ability
to create bespoke reports to meet a business’s specific needs. ACD Professional incorporates a call centre model report that
illustrates the effect on a call centre’s performance of increasing or reducing the number of agents or calls. With applications
including Call Centre Agent, ACD group wallboard and ACD group monitor that provides real time statistics, CMS ACD
professional is the ideal solution for more structured or multi site call centre environments. Multi-site information can be
gathered centrally using IP connectivity or using the optional hardware based solution.